Insurance Service Broker, Personal Lines Job in Mississauga, ON at NFP Corp –
About the Role
NFP Canada is devoted to growing and developing our employees from day one. We are continuously expanding our footprint in Northern & Rural Ontario and are looking for talented insurance professionals who are committed to providing a superior level of customer service.
The Personal Lines Service team has an immediate need for a Client Manager / Service Broker who will leverage their industry knowledge and expertise providing front-line counseling to local NFP clients about their personal insurance coverage in person, via telephone, or online.
COVID-19 Update: Please note in some locations we’ve activated work-from-home plans for our offices. Standard operating hours generally remain intact for offices in the remote environment. We continue to stand ready to serve the needs of our clients.
What You’ll Do
Provide exceptional day-to-day customer service to clients while handling the client file activities to maintain retention targets
Issue policies and changes on various insurer online portals; maintaining professional and collaborative relationships with key underwriters
Review and process renewals, endorsements, and midterm changes; rewriting/remarketing where necessary to enhance the client experience
Stay up to date with insurer partner products, offerings, and market intelligence
Contributing to premium growth targets by upselling appropriate coverages and referring business to other lines where applicable
What You Bring
RIBO License (Registered Insurance Brokers of Ontario) in good standing required; AB Gen 1 or another provincial license an asset
Typically, more than 3 years of industry and/or personal lines experience – preferably with broad market portal experience (Aviva, Economical, Intact, etc.)
Proven experience working managing a high volume of clients (alpha split and/or one & done)
Previous experience in a Contact Centre environment is an asset
Excellent computer skills expected including fluency in Broker management systems – EPIC & ARS fluency are an asset
Ability to drive strong customer retention by providing a world-class customer experience
Exceptional quotation skills for cross-selling, upselling, and remarketing
Ability to quickly learn the NFP business model and value proposition
Ability to work collaboratively with others, both in person and virtually
Strong oral and written communications skills
Ability to multi-task in a fast-paced & demanding environment while keeping customer service a priority
The ability to communicate clearly and explain complex concepts in both official languages (French and English) is an asset
Professional insurance designation is a plus (such as CAIB, CIP, CRM, etc.)
Who We Are
We’re NFP, a 5x Best Places to Work award winner in Insurance, a 5-Star Brokerage award winner from Insurance Business Canada Magazine, and a recognized Elite Agency award winner. We enable client success through the expertise of over 950 employees based in Canada, more than 6,000 employees globally, investments in innovative technologies, and enduring relationships with highly rated insurers, vendors, and financial institutions. NFP is the 5th largest benefits broker by global revenue (Business Insurance), 10th largest property and casualty agency (Insurance Journal), and 12th largest global insurance broker (Best’s Review).
Our personal commitment to our team and our clients have created long-lasting and successful relationships across our growing 300+ Canadian, U.K, and U.S. office locations. To learn more, please visit https://nfp.ca/private-client-resources/personal-insurance.
What’s In It For You
A competitive wage including a performance bonus, group health and dental benefits from day one, flexible leave days, RRSP matching, and continuing education assistance/reimbursement
Access to NFP’s robust online talent development platform that facilitates knowledge sharing, and enables you to track as you progress through the various programs
A Focus on Employee Well-being including partnerships with well-regarded Health & Wellness organizations
Partnerships with several major insurance carriers and MGAs to help you service NFP’s clients seamlessly
Opportunities to grow as a professional and advance career with a clear direction, fully utilizing your potential
A motivating work atmosphere
A global team of insurance experts with strong leadership focused on employee retention, growth, industry innovation, and collaboration
Our employees are the foundation of our success.
NFP is a big company — a growing, inclusive team of individuals supporting each other’s passions and engaging with the community.
We understand that more people mean more experience, more expertise, more diversity of thought, and more opportunities to understand the world we share together. By embracing organic collaboration and innovation, we are able to integrate an array of ideas and perspectives to continuously refine what we do and how we do it.
Building a diverse, collaborative and innovative team requires leadership, deliberate action, and ongoing measurement. We actively support the well-being of our employees with benefits and programs driven by recognition, community, financial wellness tools, development, and inclusion, fostering personal and professional growth that keeps us moving forward.
Beyond our office walls, we’re dedicated to serving the community around us. Every day we make proactive choices to take care of the communities in which we live and work. From charity drives and community service outings to other company-sponsored events, our employees donate their time and raise funds on behalf of great causes across the country.
Our business is built on the personal level. Whether it’s in our offices, on a call, out in the field or anywhere you can find us in the world, we’re starting the conversations that create a more secure future for everyone.
Accommodations are available on request for candidates taking part in all aspects of the selection process.
About the Company
Company: NFP Corp –
Company Location: Mississauga, ON