Infrastructure Support Technician Job in Toronto, ON at Parama Credit Union

Reporting to the IT Director and the management team, this role represents an excellent opportunity for a technically minded individual with an interest in making a real impact in a vibrant, more personal, cooperative financial setting. The position carries significant scope for self-advancement and the ability to advance into other senior roles within the organization.

Key Responsibilities

  • Provides ongoing support to staff on systems and IT related issues
  • Handles member calls, resolves access, security and other technical issues associated with the delivery of remote services
  • Runs daily checklists and routine maintenance processes
  • Maintains and troubleshoots network, communications and systems infrastructure
  • Liaises with third party service providers for uninterrupted and seamless service
  • Maintains and enforces data security and backup procedures
  • Supports Parama’s on-line presence
  • Promotes and supports organizational best practices in the use of technology

Key Competencies/Requirements

  • Computer hardware and software proficiency
  • Excellent relationship and communications skills
  • Self starter with a flair for resolving problems
  • MS Azure, Intune MDM, Office365 platforms to align with IT policies (see below)
  • Windows Server Administration (manage vms, patching, shares, etc)
  • Basic networking and DNS We offer a competitive compensation package and a positive work environment. Interested? Submit your resume by email along with a covering letter describing your interest in this role, and the skills and attributes that you bring to our team.

Job Types: Full-time, Permanent


  • Dental Care
  • Disability Insurance
  • Extended Health Care
  • Life Insurance
  • Paid Time Off
  • RRSP Match
  • Vision Care



  • IT/Desktop Support: 5 years (Required)
  • MDM: 5 years (Required)
  • Windows Server: 5 years (Required)
  • Networking: 5 years (Required)
  • Web / Online Services: 3 years (Required)


  • Bachelor’s Degree (Required)



Work remotely:

About the Company

Company: Parama Credit Union

Company Location:  Toronto, ON

Estimated Salary:

About Parama Credit Union