Overview

Endpoint Specialist Job in Calgary, AB at Compugen Inc –

About the Opportunity

We’re seeking an Endpoint Analyst. This is a permanent, full-time position with a target start of December 2021.

The Endpoint Analyst will be a key member of a national team supporting various customers of Compugen. They will be responsible for the operational health, function, patching, enhancement delivery, data analysis, trending, incident response, security, compliance, governance, documentation and supporting of critical initiatives pertaining to endpoint management.

Maintain deep understanding of endpoint management technologies and collaboration tools such as SCCM, Intune, Microsoft Endpoint Manager, AD, Azure AD.

Serve as an advisor in the assessment, planning and implementation of new features and capabilities.

Gather and document requirements from stakeholders in areas of endpoint management strategy. Integrate or align Compugen processes to meet the governance objectives of the stakeholder community.

Support Compugen’s management team with analysis and communication materials related to operational activities.

About responsibilities and deliverables of the role

Facilitates requirements gathering sessions with technical and business stakeholders

Design, construct and maintain end user environments/endpoint solutions

Plan and Execute an end-to-end implementation of the target workloads

Maintain a thorough understanding of existing and emerging Office 365 and related core technologies and administration

Assists with the development of cloud design standards related to unified endpoint management

Manage and maintain multiple enterprise end user/endpoint environments

Maintain a highly secure mobile system through proper security configurations

Partner with business and technology stakeholders to establish, communicate, and maintain a reliable and secure endpoint environment leveraging enterprise administration and security tools

Follow a formal problem management process for incident and problem reporting and resolution

Support the evolution of unified endpoint platforms through the design and implementation of new service features

Improve internal efficiency and customers productivity by finding opportunities to optimize existing processes and tools

Demonstrated ability to develop positive relationships with business and technical stakeholders: enabling and supporting successful project and/or strategy delivery

Manage requests & incidents via ticketing systems, comprehensively document work

About the recommended qualifications and experience

Minimum 5 years’ experience managing an end user environment through Microsoft tools including SCCM, AD, Intune, Endpoint Manager.

Certification in endpoint management administration and tools is strongly recommended

ITIL 3/4 certification or equivalent coursework

Exceptional MS Office skills

Experience supporting O365, Microsoft Teams, Active Directory (Migration support)

Enterprise Mobility Management experience, including Intune (BYOD & Corporate Device Management)

Working knowledge of VDI environments and tools including VMWare and Citrix

Understanding, and experience with, IT Operations and delivery of service

Ability to effectively navigate and deliver results in a large and complex environment

Ability to coordinate, prioritize and complete multiple tasks and multiple priorities

Strong forward thinking, analytical, interpersonal, and problem-solving skills

Strong oral and written communication skills, with the ability to explain concepts and topics in layman’s terms to non-subject matter experts and build consensus and credibility among diverse stakeholder groups

Able to work effectively both as an individual contributor and as a team member

Working knowledge on and experience with agile as well as waterfall project management concepts, practices, and deliverables

Proven track record of successful requirements gathering and documentation using best practice standards

Experience with knowledge gathering, documentation and transfer, creation and maintenance of training materials

Experience in a Project Management Office or senior roles in IT project delivery and operational environments is an asset

Change management/business transformation experience and understanding

About Compugen Inc.

Compugen is one of Canada’s top Information Technology (IT) solution providers with extensive service and support resources. Our vision is to “simplify the business of technology, together” by focusing on business objectives and outcomes, aligning the most relevant and effective IT solutions to meet those requirements and providing extraordinary ongoing support capabilities.

Every day, over 1500 dedicated employees across Canada focus on providing extraordinary customer service and support experiences to private and public sector organizations. The Compugen team has developed a strong reputation with market-leading vendors and customers, for creating, implementing and supporting creative IT solutions that delight thousands of customers.

Consistent with our commitments to equity and diversity, we actively recruit from all designated groups. We also provide employment accommodation upon request to current staff members and to applicants during the recruitment process. We aim to provide a work environment where excellence is encouraged to flourish, and diversity is prized. Compugen is committed to providing accommodation throughout the interview and employment process. If you require an accommodation, the hiring manager and the human resources contact will work with you to meet your needs.

About the Company

Company: Compugen Inc –

Company Location:  Calgary, AB

Estimated Salary:

About Compugen Inc -